Policy version: updated 2nd September 2026.
www.blackcoretech.com (our website) is provided by Blackcore Technologies Ltd (we, our or us). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data, including your legal right to make a data protection complaint to us.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Marketing
- Who we share your personal data with
- How long your personal data will be kept
- Transferring your personal data out of the UK
- Cookies and other tracking technologies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this privacy policy
- How to contact us
What this policy applies to
This privacy policy relates to your use of our website only.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number and company details
- any delivery addresses specified for your order
- location data
- your billing information, transaction and payment card or other payment method information
- bank account and payment details
- details of any information, feedback or other matters you give to us by phone, email, post or via social media
- your activities on, and use of, our website
- information about the products and services we provide to you
- your contact history, purchase history and saved items
- information about how you use our website and technology systems
You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register online with us, submit a get a quote form, complete a customer survey on the website, provide feedback via message board, social media or email, or signing up to our mailing list, and
- indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explained in the section on ‘Cookies’ below
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Creating and managing your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing you with a quote when you submit a get a quote form or otherwise contacting you in respect of your request | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing and processing products and services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | For our legitimate interests, i.e. to minimise fraud that could be damaging for you and/or us |
| Enforcing legal rights or defend or undertake legal proceedings |
Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, i.e. to protect our business, interests and rights |
| Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website |
Depending on the circumstances: —your consent as gathered on the website—see ‘Cookies and other tracking technologies’ below —where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by contacting us [email protected] (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended |
Depending on the circumstances: —your consent as gathered on the website—see ‘Cookies and other tracking technologies’ below —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time at [email protected] (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and services or other important notices |
Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
| Protecting the security of systems and data used to provide the services |
To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Statistical analysis to help us understand our customer base | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating and enhancing customer records |
Depending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract —to comply with our legal and regulatory obligations —where neither of the above apply, for our legitimate interests, e.g. making sure that we can keep in touch with our customers about existing orders and new products |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations |
| Marketing our services to existing and former customers |
For our legitimate interests, i.e. to promote our business to existing and former customers See ‘Marketing’ below for further information |
|
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary |
Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, i.e. to protect, realise or grow the value in our business and assets |
How and why we use your personal data—in more detail
More details about how we use your personal data and why are set out in the table below;
| Purpose | Processing operation | Lawful basis relied on under UK GDPR | Relevant categories of personal data |
|---|---|---|---|
| Creating and managing your account with us | Processing your personal information in the creation and management of the account | Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you | Your username, legal name, address and contact information, including email address and telephone number |
| Providing you with a quote when you submit a get a quote form or otherwise contacting you in respect of your request | Taking your details in order to provide a quote for the requested products or services. | Our legitimate interests (Article 6(1)(f)) in informing you about the costs and requirements of a proposed contract, or to enable the performance of the contract that you are proposing to enter into regarding the products and services (Article 6(1)(b)). | Your username, legal name, address and contact information, including email address and telephone number, and details of proposed order. |
| Providing and processing products and services to you | Taking your details in order to provide the goods or the services. | The necessity of taking this information to enable the performance of the contract that you are entering into regarding the products and services (Article 6(1)(b)). | Your legal name, address and contact information, including email address and telephone number |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | Taking the details that you have provided upon purchasing the products or services. | To comply with our legal and regulatory obligations to maintain security and prevent fraud (Article 6(1)(c)). | Your legal name, address and identification documentation. |
| Enforcing legal rights or defend or undertake legal proceedings | Utilising your personal information in situations where we are required to bring legal action against any individuals or organisations. | To comply with our legal and regulatory obligations (Article 6(1)(c)), or our legitimate interests (Article 6(1)(f)) in protecting our legal position. | Your username and account information, booking history, legal name, address and contact information, including email address and telephone number |
| Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website | The use of cookies and other tracking technologies to tailor the features and settings on the website for the individual user experience. | Depending on the circumstances, your consent (Article 6(1)(a)), or our legitimate interests (Article 6(1)(f)) in improving the functionality of the website. | Your IP and access details, your account details and your preferences and use of the website. |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | The use of cookies and other tracking technologies to alter the design or features of the website in response to your use of it. | Depending on the circumstances, your consent (Article 6(1)(a)), or our legitimate interests (Article 6(1)(f)) in improving the functionality of the website. | Your IP and access details, your account details and your preferences and use of the website. |
| Communications with you not related to marketing, including about changes to our terms or policies, changes to your products or services, or other important notices | The use of your email address to inform you of information that you may require in relation to your use of the website or any purchases you make through the website. | To comply with our legal and regulatory obligations (Article 6(1)(c)) regarding updates to terms, or our legitimate interests (Article 6(1)(f)) in informing the customer of relevant details. | Your email address and account details. |
| Protecting the security of systems and data used to provide the services | Utilising the provided personal information to ensure that information is secure and that no information or data has been compromised |
To comply with our legal and regulatory obligations (Article 6(1)(c)). We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests (Article 6(1)(f)). |
Your username and account information, purchase history, legal name, address and contact information, including email address and telephone number |
| Statistical analysis to help us understand our customer base | Using your information in order to carry out analysis of the profile of our customers and to tailor our services accordingly. | For our legitimate interests (Article 6(1)(f)), ie to be as efficient as we can so we can deliver the best service to you at the best price | Your username and account information, purchase history, legal name, address and contact information, including email address and telephone number |
| Updating and enhancing customer records | Keeping thorough and updated records of our customers to ensure that we can provide them with a quality service, that we can keep up-to-date records of their purchases, and keep them informed about the latest information about the Company. | Depending on the circumstances, to perform our contract with you or to take steps at your request before entering into a contract (Article 6(1)(b)), to comply with our legal and regulatory obligations (Article 6(1)(c)), or, where neither of the above apply, for our legitimate interests (Article 6(1)(f)), e.g. making sure that we can keep in touch with our customers about existing orders and new products | Your username and account information, purchase history, legal name, address and contact information, including email address and telephone number |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant | Utilising existing personal information that we hold about our customers to demonstrate that we are complying with the legal and regulatory requirements placed upon the Company. | To comply with our legal and regulatory obligations (Article 6(1)(c)). | Your username and account information, purchase history, legal name, address and contact information, including email address and telephone number |
| Marketing our services to existing and former customers | Providing useful information for customers who have previously utilised our services. | For our legitimate interests (Article 6(1)(f)), i.e. to promote our business to existing and former customers | Your username and account information |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency | In a scenario where the Company is being sold or restructured, this will enable us to share your details with any other interested parties. | To comply with our legal and regulatory obligations (Article 6(1)(c)), or our legitimate interests (Article 6(1)(f)), i.e. to protect, realise or grow the value in our business and assets | Your username and account information, purchase history, legal name, address and contact information, including email address and telephone number |
How and why we use your personal data—sharing
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
- contacting us at [email protected]; or
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
- group companies and third parties we use to help deliver our products and services to you, eg payment service providers, warehouses, order packers and delivery companies;
- other third parties we use to help us run our business, such as marketing agencies, email management agencies, website hosts, and website analytics providers;
- our bank; and
- credit reference agencies and law enforcement agencies to tackle fraud.
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations
- our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Who we share your personal data with—further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
If you stop using your account we will delete or anonymise your account data after seven years.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
Transferring your personal data out of the UK
We do not transfer your personal data your personal data outside of the UK.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and similar tracking technologies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
Consent to use cookies and changing settings
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (eg. to enable you to receive a quote from us).
Our use of cookies
The table below provides more information about the cookies we use and why:
| The cookies (and other similar technologies) we use | Name | Purpose | Whether the technology is essential for us to provide you with a service that you have requested and whether we will seek your consent before using it |
|---|---|---|---|
| Functional | |||
| XSRF-TOKEN | XSRF-TOKEN | Used by the website to protect the website against Cross-Site Request Forgery (CSRF) attacks and help ensure secure user requests. | Yes, essential to make our website work. Consent will not be sought. |
| blackcore_session | blackcore_session | Used by the website to maintain a user’s session and keep the website functioning correctly as they navigate between pages. | Yes, essential to make our website work. Consent will not be sought. |
| Statistical | |||
| Google Analytics | _ga | Google Analytics — distinguishes users for website analytics and helps analyse website usage. | Helps us measure our website usage. These will be set upon arrival on the website, but may be switched off. |
| Lead Forensics | _lfuuid | Used by Lead Forensics to identify visitors and track visitor behaviour. | Helps us measure our website usage. These will be set upon arrival on the website, but may be switched off. |
| Marketing | |||
| N/A | N/A | N/A | Helps us to collect data for advertising purposes. Consent will always be sought before placing these cookies. |
* These cookies may contain additional letters, numbers or symbols in their name.
Third party access to the cookies
The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
Third party use of cookies
Please note that third parties linked into our website, such as advertising networks, social media sites and website analytics providers, may also use cookies. We do not control these cookies, which are generally used to analyse website use and deliver targeted advertising.
How to turn off all cookies and the consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them, please go to the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.
Our use of Lead Forensics
Our website uses Lead Forensics to help us understand how businesses engage with our website. This technology collects information such as IP addresses, visit dates and durations, and pages viewed.
Lead Forensics uses IP address data to identify organisations that may have visited our website. It does not identify individual visitors or provide personal or sensitive information. The information collected is limited to business details associated with publicly available IP address records.
We may use this information to better understand website usage and, where appropriate, to contact organisations about our services. We do not sell this information or share it with third parties for their own marketing purposes.
For more information, please visit www.leadforensics.com/.
Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data |
The right to be provided with a copy of your personal data A more detailed explanation of this right under UK law is available here. Blackcore Technologies may charge you a small fee for this service. |
| Correction (also known as rectification) |
The right to require us to correct any mistakes or incomplete information in your personal data. A more detailed explanation of this right under UK law is available here. |
| Erasure (also known as the right to be forgotten) |
The right to require us to delete your personal data—in certain situations A more detailed explanation of this right under UK law is available here. |
| Restriction of use |
The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data. A more detailed explanation of this right under UK law is available here. |
| Data portability |
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations A more detailed explanation of this right under UK law is available here. |
| To object to use |
The right to object: —at any time to your personal data being used for direct marketing (including profiling). —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims. A more detailed explanation of this right under UK law is available here. |
| Not to be subject to decisions without human involvement |
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website. A more detailed explanation of this right under UK law is available here. |
| The right to withdraw consents |
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. You may withdraw consents by contacting us at [email protected]. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn. |
For further information on each of those rights, including
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK's Information Commisioner on your rights under UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:
- provide enough information to identify yourself and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Protection Complaints
We are committed to providing a high-quality service, in accordance with data protection law. We acknowledge that we may not always get things right, so if something has gone wrong, we need you to tell us. This will help us to improve our standards of service and data protection controls.
Your legal right to make a complaint
You have a legal right to make a data protection complaint to us. This may include, but is not limited to a complaint about:
- the way that we process, share, retain or collect your personal data;
- the way that we secure and protect your personal data (including data breaches); and
- our response to your data subject access request or other personal data rights request.
If you are authorised to do so, you may make a complaint on behalf of another person. In such circumstances, we will require documentary evidence of your right to act on that person's behalf. This may be a power of attorney or signed letter from the person that you are acting on behalf of. We will not investigate any complaint until appropriate authority is provided.
How to make a complaint
In accordance with the Data (Use and Access) Act 2025 (“DUAA”), you must first make your data protection complaint to us, before escalating to the Information Commissioner’s Office (ICO).
The table below shows the different ways you can contact us to make a complaint.
| How to complain | More information |
|---|---|
| By completing our data protection complaint form |
The form can be found here or we can post a copy to you. You can complete the form electronically and email it to us at [email protected] or post it to us using the address below. Using the data protection form is entirely optional and you may prefer to complain to us using one of the other methods set out in this table. |
| By emailing us |
You can email us with details of your complaint at: [email protected]. |
| By writing to us |
You can write to us with details of your complaint at: Blackcore Technologies Ltd1 Vertex Park South Emersons Green Bristol BS16 7LB |
Acknowledging and verifying your complaint
We will acknowledge your complaint within 30 days of receiving it.
We will take reasonable steps to verify the identity of the person making the complaint. This may involve requesting further information or documentation from you. If the complaint is made on behalf of someone else, we will also need to check that the person making the complaint is properly authorised to do so.
If, having requested additional information, we are not in a position to identify the person making the complaint or we are not satisfied that they have proper authority to make the complaint, we may be unable to deal with it.
Investigating your complaint and notifying you of the outcome
We will investigate your complaint. This will usually involve:
- reviewing your complaint;
- locating and reviewing the records we hold about you;
- establishing the relevant facts; and
- liaising with individuals who you may have dealt with.
We may also need to ask you for further information or documents. If so, we will ask you to provide the information within a specific period of time.
We will keep you updated on the progress of your complaint at appropriate times.
We will inform you of the outcome of the complaint without undue delay.
We will explain clearly what we've done to resolve your complaint and, where appropriate, any action we have taken as a result.
What you can do if you are unhappy with the outcome
If you are unhappy with the outcome of your complaint, you can complain to the ICO or you can seek to take action in the courts. They may be contacted using:
- Web form: https://ico.org.uk/make-a-complaint; or
- Telephone: 0303 123 1113.
You should usually submit your complaint to the ICO within three months of your last contact with us.
Changes to this privacy policy
We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example via by including a prominent link to a description of those changes on our website for a reasonable period or by other means, such as email.
How to contact us
You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
| Our contact details |
|---|
|
1 Vertex Park South, Emersons Green, Bristol, BS16 7LB |
